Experience
Prepress & Plate Room Manager
BPI Media Group
2019—present
Process Automation
Technical Writing
- Responsible for prepress, plate room, and digital pressroom personnel & workflows
- Built SOP to define production standards, unifying workflows and improving quality control
- Automated proofing processes to reduce PDF proof timelines and improve on-time delivery rate to >95%
- Oversee and assist in daily print production workflow as needed
IT Manager
BPI Media Group
2018—present
Business Development
Budget Management
Cybersecurity
Helpdesk
- Managed IT budget, resource management, and project planning
- Researched and evaluated technology solutions towards continuous business development, productivity and process improvement
- Launched continuous cybersecurity education program, reducing phishing proclivity by 90% and increasing employee awareness of security best practices
- Founding member of the leadership team, working closely with senior management to ensure the success of the business
Webmaster & Developer
BPI Media Group
2011—present
Product Management
Service Design
Process Automation
Programming
- Developed and supported a web-to-print B2B SaaS product providing the company with a unique market advantage
- Developed and hosted websites for customer marketing campaigns, event promotions, and special offers
- Automated web-to-print processes to maximize efficiency resulting in 95% on-time delivery rate
- Lead product demonstrations and consulted with customers towards continuous product development and adoption
Staff Designer & Webmaster
Intl. Broadband Electric Coop
2006—2011
Graphic Design
Programming
Helpdesk
- Designed branding and marketing materials including website, brochures, business cards, banners and billboards
- Responsible for marketing and customer communcation emails Created onboarding, marketing, and offboarding email campaigns
- Developed OSS for managing field team work orders and customer support tickets, improving customer experience and team productivity