Experience
BPI Media Group
Prepress & Plateroom Manager
2019—present
- Responsible for prepress, plateroom, and digital pressroom personnel & workflows
- Built SOP to define production standards, unifying workflows and improving quality control
- Ensure quality control of prepress and plateroom production
- Automated proofing processes to reduce PDF proof turnaround time by 95%
IT Manager
2018—present
- Managed IT budget and project planning including server room design and construction
- Responsible for ~50 users, >100 devices, and a dozen Windows servers
- Researched and evaluated technology solutions to improve operations
- Launched continuous cybersecurity education program to improve employee safety, reducing phishing proclivity by 90%
Webmaster
2011—present
- Developed & supported a web-to-print B2B SaaS
- Developed, hosted & tracked landing pages for customer marketing campaigns
- Automated print file generation and transportation from server to production RIP
- Lead product demonstrations and consulted with customers towards continuous product development
- Founding member of leadership team (2017)
IBEC, Inc.
Developer & Digital Media Coordinator
2006—2011
- Designed branding marketing materials for web, print publications, and tradeshows
- Developed Operation Support System to track & manage customer support tickets and work orders, including IVR integrations
- Developed customer support portal with OSS ticket integration & billpay